Shipping policy

Thank you for shopping with Miss Jen! We want to make your experience as smooth and enjoyable as possible. Below are the details of our shipping policy:

Processing Time:

   •   Orders are processed within 1-2 business days from the time of purchase. You will receive an email notification once your order has been shipped.

Shipping Rates and Delivery Times:

   •   Shipping rates are calculated at checkout based on your location and the size/weight of your order.

    •   Standard Shipping: Estimated delivery time is 3-7 business days, depending on your location.

    •  Expedited Shipping: Available at an additional cost, with an estimated delivery time of 1-3 business days.

International Shipping:

    •   We currently offer international shipping to select countries. Please note that international shipping times and fees may vary depending on your location.

    •   Any customs duties or taxes applied to international shipments are the responsibility of the customer.

Order Tracking:

    •   Once your order has shipped, you will receive a tracking number via email to monitor the status of your delivery.

Damaged or Lost Packages:

   •   While we take great care in packaging your items, once an order is shipped, it is in the hands of the carrier. If your package is damaged or lost during transit, please contact the carrier directly. If you need assistance, our customer service team is happy to help.

Customer Support:

   •   If you have any questions about your order or shipping, please feel free to contact us at info@missjen.com or +1 (877) 717-5366.